Seven questions your compliance officer will ask about AI follow-up (and the answers)

1. Who approves what goes out?

You do. Every outbound message waits in your queue for an explicit yes. The AI team drafts overnight; in the morning you read, tweak one, and approve the rest. Nothing moves from awaiting yes to sent without a human decision.

The part that matters to a compliance officer is how this is enforced. It is not a setting or a policy the team is asked to follow. It is enforced in software. There is no mode in which the tool sends on its own.

The product is not autonomous and is not described that way. The owner approves every outbound action. That is the core design, and it is the reason the tool exists in the form it does.

2. Can it read our email?

No. SyncGrid Advisor runs on the advisor’s own Google account with Google-verified minimal permissions. Those permissions allow two things: sending the messages the advisor approved, and managing calendar events. It cannot see mail. It cannot see files.

Your compliance officer can verify this directly. The Google sign-in screen lists every permission the application requests. Compare it with what other tools ask for; many request full mailbox access, and that difference is a design choice, not an oversight.

3. Does it give advice or discuss suitability?

No. The AI team writes relationship communications: annual review invites, season reminders, referral thank-yous, renewal reminders, check-ins. Recommendations, suitability, and advice remain entirely with the advisor.

This shows up in the drafts themselves. On the demo calendar, the referral thank-you is written with no product mention. Every line on that calendar is a relationship communication, and the footer of the site says it plainly: it drafts relationship communications only, and advice stays with the advisor.

That does not remove your review obligations. The approval queue exists so that a licensed person reads every message before it goes out. What it removes is the risk of a tool writing something advisory that nobody read.

4. Where is data stored, and on whose accounts?

SyncGrid is built by SyncGrid LLC, a Texas company, entirely on Google Cloud. It uses Google Gemini, Anthropic Claude, and OpenAI models. The advisor’s sending and calendar run on the advisor’s own Google account, and the client book, notes, and drafts are the advisor’s, on the advisor’s accounts.

The published material does not state data residency regions, retention periods, or the full list of subprocessors. Those are fair questions for a compliance review. Ask in the walkthrough and request the answers in writing.

5. Can we export everything?

Yes. Every contact, note, and draft is exportable any day. The stated ownership principle is that the client book, the content, and the pages belong to the advisor; the subscription rents the AI team that works them. Leave, and you keep everything it built.

If your firm has a specific export format or archiving destination it requires, confirm the mechanics in the walkthrough.

6. Can it be turned off?

At three levels. Per message, the answer is simply not approving it; a draft that never receives a yes never sends. At the account level, spend caps and a kill switch are built in. At the contract level, every plan is month to month with no lock-in, and you can cancel anytime.

Ask in the walkthrough how the kill switch is triggered and who at your firm can trigger it, so the procedure can be written into your own controls.

7. What is the audit trail?

Three things are described in the published material. The approval queue itself is a record of what was drafted, what was approved, and when. The end-of-day recap shows what the team touched and what it is watching for tomorrow, with receipts. And the Impact Recap shows the activity the AI team was involved in, with provenance rather than estimates.

What the published material does not describe is specific recordkeeping features: message archiving to a third-party system, retention configuration, or supervisory review workflows. Do not assume them. Ask in the walkthrough, and if your firm requires a particular archive integration, ask whether it exists before you sign.

What to bring to the walkthrough

The walkthrough is the right place to close the gaps above, and it works better with your compliance officer in the room. A short list of what to bring:

• Your firm’s written requirements for electronic communications review and retention.
• The list of permissions you are willing to grant on a firm Google account.
• A sample of your own review invite and recap, so you can judge whether the drafted voice matches yours.
• The specific questions on data residency, retention, subprocessors, kill-switch procedure, and archive integrations from this page.

What it costs

Founder is $497 a month for the solo advisor. Operator is $997 a month for the growing firm, with additional agent seats at $125 a month each. Large and multi-office practices talk to sales. Every plan is billed monthly with no lock-in, and every plan includes two business profiles.

Nothing on this page should be read as a statement that the product satisfies any particular regulatory requirement. It is built so the advisor stays in control of every communication. Whether that fits your firm’s obligations is a judgment for you and your compliance officer, and the walkthrough is where to make it.